Support Archives - element Pi

What kind of Reference Materials are available after initial training?

Element Pi takes pride in how we support our customers after the initial training and we are constantly striving to provide better resources for this. As an example, our supplier COXEM just recently completed an entire new video production that provide customers with a reference that is easy to follow for such steps as [...]

What kind of Reference Materials are available after initial training?Mike Toalson2019-10-21T13:46:18-08:00

Tabletop SEM EM-30 Plus support after Installation?

The Coxem EM-30 SEM is very simple to maintain in top working condition by the end user. Thus, we do not push annual service contracts like most SEM suppliers but if desired by the customer, we are happy to provide a service contract. At most, we would recommend customers to not have anything more [...]

Tabletop SEM EM-30 Plus support after Installation?Mike Toalson2019-10-21T13:07:22-08:00

How is the CX-200plus and EDS supported for Installation and Warranty (and after)?

Staring with Installation for the CX-200plus, our Element Pi staff installs the SEM and a technician from the EDS supplier typically installs the EDS. The EDS Technician typically only does cursory software training and maintenance overview of the EDS. Our Application Manager who does the SEM training and assists the EDS Technician will stay [...]

How is the CX-200plus and EDS supported for Installation and Warranty (and after)?Mike Toalson2018-08-02T15:37:03-08:00